This Privacy Policy explains how SEBBAK Technologies ("Tenda", "we", "us") collects, uses and protects your personal information when you use the Tenda app, website and services. We are committed to handling your data responsibly.
This document is a general template provided for information. Please have it reviewed by a qualified lawyer and aligned with Ghana's Data Protection Act, 2012 (Act 843) before publishing.
1. Information we collect
- Account details — your name, phone number, email and password.
- Order information — items you buy, delivery addresses, order history and preferences.
- Location data — your delivery location and, with your permission, your device location to show nearby vendors and enable live tracking.
- Payment information — mobile money or card details are processed securely by our payment partners; we do not store full card numbers.
- Device & usage data — app version, device type and how you use the Services, to keep them working and improve them.
2. How we use your information
- To create and manage your account and verify your phone number by OTP.
- To process orders, payments and deliveries and connect you with vendors and riders.
- To provide customer support and send order updates and important notices.
- To improve, personalise and secure the Services and prevent fraud.
- To send promotions and offers, where you have agreed to receive them.
3. How we share information
We share only what is needed to deliver the Services: with vendors (to prepare your order), riders (to deliver it, including your name, address and phone), and trusted service providers (such as payment, hosting and messaging partners). We may also share information where required by law. We do not sell your personal data.
4. Third-party services
We use reputable providers to run Tenda, including Google Firebase (authentication, database and notifications), Hubtel (SMS), Cloudinary (image hosting) and mobile-money/card processors. These providers handle data under their own privacy terms.
5. Data retention
We keep your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements.
6. Security
We use technical and organisational measures to protect your data. No system is completely secure, but we work to safeguard your information and act quickly if an issue arises.
7. Your rights
You can access, update or delete your account information from within the app, or by contacting us. You may also opt out of promotional messages at any time. Subject to law, you can request a copy of your data or ask us to delete it.
8. Cookies
Our website uses cookies and similar technologies. See our Cookie Policy for details.
9. Children
Tenda is not intended for anyone under 18. We do not knowingly collect data from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here and, where appropriate, notify you in the app.
11. Contact us
For any privacy questions or requests, email hello@sebbak.com.